Customer Management

Find out who won’t pay their bills on time by pinpointing your highest risk customers. Monitor their credit and risk levels, identify ledger risks and opportunities and support your credit management strategy.

Poor data skews analytics and management information, leading to misinformed decision making. Our data management software and services assist you in keeping your data clean and up to date, to achieve a true view and understanding of your contact base.

Understand your total risk exposure and customer value within your current portfolio. Through detailed analysis, we can show you not only where your most profitable customers are, but also how to find more of them.

Achieve true customer insight by utilising Experian’s data and marketing services to apply a wide array of tools and techniques and create off-the-shelf and bespoke solutions that will deliver you with a measurable ROI. All supported by our expert consultants, statisticians and business analysts.

Ensure you always deliver personal, relevant and meaningful messages to your consumers using Experian’s insight and analysis to improve the customer experience, and performance of your online presence and email communications.

Plan retail networks and sales territories, allocate media expenditure, set sales targets and allocate resources with insight and confidence.

Build a richer picture of your customers’ behaviour so you can predict and engineer how they behave in the future. Using internal and external data sources, our proven customer management tools allow you to tailor strategies to an individual and maximise the growth of your most profitable customers.

Predict how applicants and customers will behave in the future by turning data into powerful information to manage risk or to enhance your marketing strategy.