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James cannot investigate specific queries about your credit report but he can answer more general questions about credit, credit reports, credit decisions and identity fraud. Before submitting your question, please check James has not already answered a similar question.
How James can help you
James Jones is Experian's Head of Consumer Affairs. In this monthly advice column James answers your general questions about credit, credit reports, credit decisions and identity fraud. You can also follow James on Twitter for updates, news and views.
