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Nic Seller, 52, is a Customer Satisfaction Manager at Experian. Working with some of Experian’s largest financial services clients, he is responsible for monitoring levels of satisfaction and responding to any issues clients might have.
Nic joined Experian (then CCN) in 1991 to run client support and training, and to manage and package services in Experian’s embryonic software business. More than 15 years later, Nic is still hugely committed to his work; however, he is keen to make a difference elsewhere too.
After a life-changing family holiday to Africa in 1998, he and his wife set up The Friends of Kadzinuni, a charity dedicated to improving the provision of education and healthcare in a small village in Kenya.
The charity focuses on providing education and healthcare in Kadzinuni in a way that can become self-sustaining. The level of commitment that Nic gives to his charity is only possible due to a degree of flexibility afforded by his work.
Nic often gives presentations and meets with potential donors during the working week. Working at Experian means that he can keep these charity commitments.
Nic commented: “One of the characteristics of Experian is that it is focused on results. We are judged on outputs and meeting objectives, not on time spent at your desk. I feel hugely trusted to balance my professional life with outside interests, so that Experian gets the best out of me.
“It is the trust, understanding and flexibility afforded to me by Experian that enables me to balance my work and outside commitments. This is important to me as it allows me to run the charity in my own time, but also during office hours if necessary.
“I have learnt a huge amount from my charity work that impacts on my role at Experian. It has taught me valuable skills that I use within the business, including the crucial ability to listen and the need to remain forward looking and positive. It has presented lots of new problems to solve that are very different from client problems. This added perspective helps me deal appropriately with customers.”