Identifying and acting upon the changing risk profile of customers is critical in order to ensure that relationships are effectively managed. Delphi for Customer Management is an event monitoring service that identifies changes in the credit behaviour of existing customers, then, using a suite of highly predictive behavioural scorecards, provides an updated risk assessment.
Delphi for Customer Management is used by many of the UK's leading financial institutions with the system monitoring over 140 million active accounts each week. When an account is identified as having had a significant credit related event, a selection of scores are recalculated and the details are returned to the client.
"Both this product, and our ongoing relationship with Experian, have proven productive and successful."
Iain Lang
Chief Credit Officer, Santander Retail Bank.
Enabling responsible lending
Generic bureau scores for customer acquisition