e-series motor Help

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PC requirements

Before you begin a vehicle check ensure you have the minimum PC requirements.

Notes

Car Data Check can also be accessed using a mainframe connection or telephone/fax. Contact our Account Team on 0870 527 5145 for details.

If you regularly visit e-series motor we suggest you create a shortcut to www.uk.experian.com/motor on your desktop.


Opening a new customer account

Complete the Open an Internet Account form following the steps below or contact our Account Team on 0870 527 5145 to discuss your requirements.

  1. Select New Customer from the Account Information menu.
  2. Complete the form, ensuring you complete any fields marked with an asterisk.
    A help icon that provides additional information is provided on many fields.
    If you want to pay your account by Direct Debit, click the Direct Debit link, complete the form then post it to:

    Business Support Accounts
    Experian Automotive
    The Sir John Peace Building
    Experian Way
    NG2 Business Park
    Nottingham
    NG80 1ZZ

  3. Before submitting the form you must accept the Terms and Conditions.
    We recommend that you read them carefully then check the Agree Terms and Condition box at the base of the form.
  4. Click Submit.

While opening your account we will contact you to request a copy of your business stationery for verification purposes. After we open your account we provide you with the information you need to install your security certificate.


Opening an existing customer account

Complete the Open an Internet Account form following the steps below or contact our Account Team on 0870 527 5145, to discuss your requirements.

  1. Select Existing Customer from the Account Information menu.
  2. Complete the form, ensuring you complete any fields marked with an asterisk.
    A help icon that provides additional information is provided on many fields.
    If you want to pay your account by Direct Debit, click the Direct Debit link, complete the form then post it to:

    Business Support Accounts
    Experian Automotive
    The Sir John Peace Building
    Experian Way
    NG2 Business Park
    Nottingham
    NG80 1ZZ

  3. As an existing customer you have previously agreed to our Terms and Conditions. However, to submit your application for an online Internet account you must acknowledge that these Terms and Conditions still apply between us.
    We recommend that you read them carefully before you check the Agree Terms and Condition box at the base of the form.
  4. Click Submit.

After we open your account we provide you with the information you need to install your security certificate.


Security Certificates

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Retrieving your certificate codes

Before you install your security certificate(s) you need the unique eight-digit reference numbers and authorisation codes for each security certificate you have requested (one for each person that will use e-series motor).

To maintain the security of your reference numbers and authorisation codes we put them in the My Account section of our Online Customer Service (OLCS) Web site, where you can easily retrieve them.

We automatically register you as an OLCS user when you complete the Open an Internet Account form for either new or existing customers. We use the e-mail address you provided on the form as your OLCS user ID and set the password as you requested on that form.

  1. Select My Account from the Account Information menu.
    Alternatively, click here to open the Online Customer Services/My Account page.
  2. Enter your OLCS ID and password, then click the Login button.
    We automatically register you as an OLCS user when you open an Internet account. We use the e-mail address you provided as your OLCS ID and set the password as you requested on that form. Click here if you have forgotten your password.
  3. Click the Questions menu option or button.
    A table is now shown that lists your account incidents.
  4. Click the link to the relevant incident from the Summary list (ie, e-series motor New Customer, e-series motor Existing Customer).
  5. Click the Attachment button at the bottom of the page.
    A spreadsheet (in Microsoft Excel format) containing your certificate reference numbers and authorisation codes opens.
  6. Print or make a note of the numbers and codes then give them to the users that requested the certificates.
    Be sure to remind them that they also need to register to use the OLCS themselves after they install their certificate.

    The person who submitted the certificate request does not need to register for OLCS, since they are automatically registered so they can retrieve the certificate information.

Installing a security certificate

When you have your reference number and authorisation code you are ready to install your security certificate. This procedure automatically downloads your certificate and installs it into your browser. If you have any problems during the installation, or prefer to use the manual method.

  1. Open the e-series motor Web site (www.uk.experian.com/motor).
  2. Select Security Certificates from the Account Information menu. Click the Install your Security Certificate link to open the Certificate Installation Website.
  3. Following the Welcome page, you are asked to enter the reference number and authorisation code you retrieved from your account details.
    The reference number is an eight-digit number, eg 12345678.
    The authorisation code is three sets of four characters, eg AB7G-88YH-KXJD.
    Once you have downloaded the certificate, you cannot use the code again. If you have any problems during the installation contact the Experian Service Support Desk on 0870 241 2605.
  4. Click Submit. The Installing a Security Certificate page describes how to install the certificate onto your PC. Click the Install Certificate button.
  5. On the Private Key Container box, click the Set Security Level button.
  6. Select the appropriate security level then click Next>.
    We recommend that you select the lowest available setting. This will not lower the security of your browser. It affects only the certificate you are installing and only reduces how often you are shown warning messages.
  7. When you see confirmation that the security level has been set for this certificate, click OK.
    If you are using IE 5.5 you may be asked if you want to ADD the certificate to the Root Store. Click Yes.

    The certificate is automatically downloaded from Experian and installed in your browser.


Manually installing a security certificate

This method may be used if you have problems during the installation or prefer to manually import your certificate.

This method only works if you use a reference number and authorisation code you HAVE NOT already tried to use to download and install a certificate. It will fail if you enter you enter a number and code you have already attempted to use. In this event you must cancel your certificate and request a new one.

  1. Open the e-series motor Web site (www.uk.experian.com/motor).
  2. Select Security Certificates from the Account Information menu. Click the Install your Security Certificate link to open the Certificate Installation Website.
  3. Following the Welcome page, you are asked to enter the reference number and authorisation code you retrieved from your account details.
    The reference number is an eight-digit number, eg 12345678.
    The authorisation code is three sets of four characters, eg AB7G-88YH-KXJD.
    Once you have downloaded the certificate, you cannot use the code again. If you have any problems during the installation contact the Experian Service Support Desk on 0870 241 2605.
  4. Click Submit. Click the link to the alternative installation method at the top of the page.
    The Downloading a Security Certificate page opens, and tells you what the password for your certificate is.
    MAKE A NOTE OF THE PASSWORD! The password is encrypted with the certificate. You need to enter the password when you import the certificate or if you ever need to import it again, eg if the certificate you import ever gets lost or corrupted.
  5. Click Download Certificate.
    The Security Warning box may open to indicate that you're transmitting data. Click OK.
  6. The Downloading box asks you what you want to do with the certificate file. Select Save this file to Disk then click OK.
  7. Choose a secure location and a filename for your security certificate. Make sure that the file is saved with the file extension '.pfx', eg 'My Cert.pfx'. Click Save (do not click Cancel as this will invalidate your certificate).
    The certificate is downloaded from Experian to your chosen location.
  8. The Certificate Manager Import Wizard may open. Follow its instructions, entering the password provided on the Download page when requested. Alternatively, you can manually import your certificate.

    The certificate is imported from your chosen PC to your browser.


Ordering additional certificates

If more people in your organisation need access to e-series motor then they each need their own security certificate. If you contact us with your needs we will generate a reference number and authorisation code for each additional certificate holder.

  1. Open the e-series motor Web site (www.uk.experian.com/motor).
  2. Select Security Certificates from the Account Information menu.
  3. Select the Click here to request additional certificates link at the bottom of the page.
    The Request Additional Certificates page will open.
  4. Complete each step, ensuring that you provide all of the mandatory information then click Submit.

We will generate the new certificate and contact you via e-mail about retrieving it from the Online Customer Service (OLCS) Web site.


Viewing your certificates

  1. From Internet Explorer, select Internet Options... from the Tools menu.
  2. Click the Content tab then the Certificates... button.
  3. Click the Personal tab of the Certificate Manager. All of the certificates on your PC, including the one issued by Experian, will be listed.
  4. On the Trusted Root Certification Authorities tab of the Certificate Manager you should see the certificate issued by Experian that identifies us as a trustworthy source of certificates.

Importing certificates

Follow the steps below to import a certificate you have manually downloaded from the Experian Certificate Installation website.

  1. From Internet Explorer, select Internet Options... from the Tools menu.
  2. Click the Content tab then the Certificates... button.
  3. Click the Personal tab of the Certificate Manager, then the Import... button.
  4. The Certificate Manager Export Wizard will open. Click Next>.
  5. Click Browse... and navigate to the certificate file (.pfx) you just downloaded.
    Note: You may need to select "Personal Information Exchange (*.pfx)" in the File Type box before you can see your certificate.
  6. Select the file then click Open.
    The Certificate Manager Import Wizard now shows the name and full path of the certificate in the file name box. Click Next>.
  7. Enter the password we assigned the certificate when you downloaded it. Check the Enable strong protection box and Mark private key as exportable option, then click Next>.
  8. Click the Automatically select the certificate store... option then Next>.
  9. Click Finish.

    You will receive a message saying your certificate was successfully imported.

    You are now ready to use the Experian e-series product you requested the certificate for.

Cancelling a certificate you suspect of being misused

If you have a certificate that you suspect is being used by another user, you can contact us and request a new certificate. To cancel a certificate:

  1. From Internet Explorer, select Internet Options... from the Tools menu.
  2. Click on the Content tab then the Certificates... button.
  3. On the Personal tab of the Certificate Manager identify the certificate for the e-series application issued by experian (uk) and note the issued to name (usually your name).

    When you have the issued to name, use the Ask Experian Automotive facility to cancel the certificate:

  4. Open the home page of the e-series Web site that your certificate is for.
  5. Select My Account from the Account Information menu.
  6. Click the Ask Experian Automotive tab.
  7. Enter your OLCS ID (this should be your e-mail address), select your product and enter Certificate cancellation as the subject of your question.
  8. Enter the 'issued to' name and request a certificate cancellation.

    We can then issue a new certificate to replace the cancelled one.

Certificate expiry

Each Security Certificate that you install on your computer has an expiry date. This ensures that a legitimate certificate is being used and the most current features of the e-series motor site can be accessed.

If your certificate has expired, the Certificate Expired window opens when you try to enter a secure area of the site.

Follow the on-screen instructions to download and install a new certificate, and delete the one that has expired.

If you have any questions about expired certificates send your query to us using our Ask Experian Automotive facility:

  1. Click here to access the Ask Experian Automotive page.
  2. Enter your OLCS ID (this should be your e-mail address), select your product and enter Certificate expiry as the subject of your question.
  3. Enter your question together with your Experian account number then click Submit Question.

Deleting an expired certificate

  1. From Internet Explorer, select Internet Options... from the Tools menu.
  2. Click on the Content tab then the Certificates... button to open the Certificate Manager.
  3. The Personal tab contains a list of the certificates on your system and the person/company that issued them. Click the column headers to sort the list.
  4. In the Issued To column locate the certificate you normally use to access the e-series product. Next to it you should see another, with the same name but with a later expiration date. This is your new certificate.
  5. Highlight the expired certificate - this will have an expiry date that has passed or is within the next two weeks - then click on Remove.
    Do not remove any other certificate issued by experian(uk), even if they are expired, as it may make it more difficult to renew them, if necessary.
  6. A message may inform you that "you will not be able to decrypt data encrypted using the certificate using the certificate. Do you want to delete the certificate?" Click Yes.

    The expired certificate is deleted.